gemex Terms and Conditions

1 Introduction and General Statement

These Terms and Conditions ("Terms") govern the use of the gemex platform ("Site") and all associated services. These Terms form a legally binding agreement between you ("User") and gemex.

By accessing the Site, registering an account, or using any service, you confirm that you have fully read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please refrain from using the Site.

gemex reserves the right to amend these Terms at any time. Continued use of the Site after any changes will be taken as acceptance of the revised Terms. You are therefore advised to check this page regularly.

2 Eligibility and Age Requirement

To open an account on gemex and participate in any form of betting or casino activity, a user must be at least 21 years of age.

2.1 Eligibility Conditions

• The user must be at least 21 years old at the time of account registration.
• The user must not be a resident of any country or region where online gambling or betting is strictly prohibited.
• Each person may open only one account. Operating multiple accounts is strictly prohibited.
• Users must bet in their own name and with their own money — not on behalf of anyone else.

2.2 Age Verification

gemex reserves the right to verify a user's age and identity at any time. A national identity card, passport, or other government-issued document may be requested for this purpose. Failure to respond to a verification request may result in the account being temporarily or permanently suspended.

3 Account Registration and Security

When registering on gemex, users must provide accurate and complete information. Opening an account with false information will be considered a violation of these Terms.

3.1 Registration Responsibilities

• The name, mobile number, and other details provided at registration must be accurate.
• It is the user's responsibility to keep their account password confidential. The password must not be shared with anyone.
• If unauthorised access to the account is suspected, gemex support must be notified immediately.
• The user is responsible for all activity that occurs on their account.

3.2 Updating Information

If any registered details change, the user must update their account information promptly. gemex will not be responsible for payment delays or account issues arising from outdated or incorrect information.

4 Deposit and Withdrawal Policy

Specific rules apply to financial transactions on gemex. All transactions are conducted in Bangladeshi Taka (৳).

4.1 Deposit Conditions

• Minimum deposit: ৳500 (per method).
• Deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other Bangladeshi banks).
• Deposited funds may only be used for gambling and betting activities.
• Deposits made through third parties are not accepted.

4.2 Withdrawal Conditions

• Minimum withdrawal amount: ৳800.
• Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Withdrawals are normally processed within 30 minutes to 3 hours.
• Account verification must be completed before a withdrawal can be made.
• Withdrawal requests can only be made using the same method used to deposit into the account.

5 Bonuses and Promotions

Bonuses and promotional offers on gemex are subject to specific conditions. By claiming a bonus, you are considered to have accepted the associated terms.

5.1 Welcome Bonus

gemex offers a 150% bonus on the first deposit, up to a maximum of ৳20,000. The wagering requirement is 15 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,500 bonus, bringing the total balance to ৳2,500, and ৳1,500 × 15 = ৳22,500 must be wagered before the bonus winnings can be withdrawn.

5.2 General Bonus Policy

• Bonus funds are not equivalent to cash and cannot be withdrawn before the wagering requirements are met.
• Each promotion can be claimed once only, not multiple times.
• If evidence of bonus abuse is found, gemex reserves the right to cancel the bonus and any associated winnings.
• The validity period for using a bonus will be stated on the relevant promotion page.

6 Betting and Gaming Rules

Specific rules apply to sports betting, casino games, and other gaming activities on gemex.

6.1 General Betting Rules

• Once confirmed, a bet cannot be cancelled or changed, unless gemex cancels it at its own discretion.
• gemex reserves the right to cancel any bet accepted at incorrect odds due to a technical error.
• If an event or match does not take place or is abandoned, the bet amount will be refunded.
• If a selection in a multi-bet is cancelled, it will be counted as odds of 1.00.

6.2 Prohibited Activities

The following activities are strictly prohibited and subject to penalty:

• Match fixing or any form of fraudulent activity.
• Bonus abuse using multiple accounts.
• Placing bets using automated software or bots.
• Exploiting system vulnerabilities in any game to gain an unfair advantage.

7 Responsible Gaming

gemex believes gaming should be a form of entertainment. We are committed to the protection and well-being of our users. If you feel that gaming is having a negative impact on your daily life, please read our responsible gaming guidelines and seek the necessary support.

7.1 Self-Exclusion and Limits

• Users can set deposit or betting limits for themselves.
• You can contact support to temporarily or permanently exclude yourself from your account.
• It is the account holder's responsibility to prevent minors from using the Site.

8 Privacy and Data Protection

gemex places the highest importance on protecting users' personal data. Full details of how we collect, use, and store your information can be found in our Privacy Policy.

8.1 Data Use Policy

• User data is used to provide site services, for verification, and for security purposes.
• User consent will be obtained before data is used for marketing purposes.
• Transfer of data to third parties is limited to legal obligations or service delivery requirements only.
• All data transmission is secured using SSL encryption.

9 Mobile Application

gemex is available as an Android (APK) and iOS app. These apps must only be obtained through official channels. gemex will not be liable for any issues arising from apps downloaded from third-party sites.

The same terms and conditions that apply to the website also apply to the mobile app.

10 Account Closure and Suspension

gemex reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• Evidence of fraudulent activity or suspicious transactions.
• Providing a false identity or information.
• Bonus abuse or operating multiple accounts.
• Use of an account by a minor.

Users may contact our support team to find out the reason for an account closure.

11 Support and Dispute Resolution

gemex provides customer support 24 hours a day, 7 days a week in both Bangla and English via live chat and email.

11.1 Complaints Process

• After any complaint is submitted to the support team, a response will be provided within the designated timeframe.
• Complex matters will be reviewed at a senior level.
• The user should retain relevant information and documents while a complaint investigation is ongoing.

For frequently asked questions and answers, visit our FAQ section — quick solutions to common issues can be found there.

12 Limitation of Liability

gemex will not be liable for the following:

• Losses caused by internet outages or technical errors.
• Account information being leaked or misused due to the user's own negligence.
• Delays or errors by third-party payment providers.
• Service interruptions caused by force majeure or unforeseen circumstances.

In the event of any claim, gemex's maximum liability is limited to the amount held in the relevant user's account.

13 Intellectual Property

All content on the gemex site — logos, graphics, text, software, and data — is the intellectual property of gemex. No part of this content may be reproduced, distributed, or modified without prior written permission.

The names and logos of game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) are the intellectual property of their respective owners.

14 Applicable Law

These Terms and the relationship between the user and gemex will be governed by relevant international regulations. Any disputes will be resolved through negotiation wherever possible.

These Terms have been drawn up in Bangla and the Bangla version shall be considered the definitive version.

15 Changes to Terms and Termination

gemex reserves the right to change, add to, or remove any part of these Terms at any time. Where changes are significant, an effort will be made to notify users in advance.

Continued use of the Site after notification will be taken as acceptance of the revised Terms. If the new Terms are not acceptable, please contact support to close your account.

To learn more about gemex and find detailed information about our services, visit our About Us page.