gemex Privacy Policy

gemex is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the gemexbet.cam website and all related services. When you register, log in, or use any of our services, you agree to the terms of this policy.

The purpose of this policy is to clearly inform you which of your data is collected, why it is collected, how it is used, and what your rights are. This privacy policy should be read alongside our Terms and Conditions, as both documents together form the complete basis for managing your account.

This policy may be updated at any time. If changes are made, a notice will be posted on the website with the date of the update.

2.1 Information Collected at Registration

When you open an account with gemex, the following information is collected:

• Full name (as per National ID card)
• Date of birth (to confirm you are above 21 years of age)
• Mobile number
• Email address (optional)
• Preferred deposit method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Login password (stored in encrypted form; never readable in plain text)

2.2 Information Collected for Identity Verification (KYC)

For withdrawals above a certain amount or in special circumstances, the following documents may be requested for identity verification:

• Photo of National ID (NID) or passport
• Proof of ownership of the mobile banking account
• Bank statement (where applicable)

2.3 Automatically Collected Information

When you use gemex, our system automatically records certain technical data, including:

• IP address and device identifier
• Browser type and version
• Time and date of access
• Pages visited and session duration
• Cookies and similar tracking data

gemex uses your information only for the following purposes:

1. Account management: Opening, verifying, and securing your account.
2. Transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
3. Customer support: Responding to your queries and resolving issues via live chat or email.
4. Fraud prevention: Preventing unauthorised access, money laundering, and other unlawful activities.
5. Age verification: Ensuring the platform is used only by individuals aged 21 or above.
6. Service improvement: Analysing usage patterns to improve the quality of the platform.
7. Essential communications: Sending notices about important service changes or security matters.
8. Responsible gaming: Identifying unusual usage patterns and providing support where needed.

gemex uses industry-standard security technology to protect your information. All data transfers are secured through SSL (Secure Socket Layer) encryption. Passwords and sensitive financial data are always stored in encrypted form — no staff member can read them directly.

The retention period for data depends on the purpose for which it was collected:

• Active account data: retained for as long as the account remains open
• Financial transaction records: retained for the period required by law
• KYC documents: stored securely after verification is complete
• Inactive accounts: deleted after a set period

Our servers and data centres are subject to regular security audits. Any third-party service providers are also required to maintain the same security standards.

gemex never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment processing: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Technology partners: Gaming software providers and technology service providers receive limited information to keep services running.
• Legal obligations: Information may be provided upon a court order or a lawful request from a competent authority.
• Fraud prevention: Information may be shared with relevant authorities during investigations into financial crime or fraud.

All third parties with whom information is shared are contractually bound to uphold our privacy standards.

The gemex website uses cookies and similar tracking technologies. Cookies are small text files that your browser receives from our server and stores on your device.

How Cookies Are Used

• Essential cookies: Keeping your login session active and ensuring security — the site cannot function without these.
• Functionality cookies: Remembering your preferences (language, display settings).
• Analytics cookies: Monitoring page visits and usage patterns to improve the service.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

As a user of the gemex platform, you have the following rights:

• Right to access: The right to request what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information under certain conditions (where there is no legal obligation to retain it).
• Right to restrict processing: The right to request that your information be used only for limited purposes.
• Right to object: The right to object to marketing messages or certain types of data processing.
• Right to data portability: The right to receive your information in a structured format.

To exercise these rights, please contact our support team. We generally respond within 30 business days. For more information, detailed answers are available on our FAQ page.

All gemex services are for individuals aged 21 or above only. We do not knowingly collect information from anyone under 21. Age is verified at registration, and additional documents may be requested in cases of doubt.

If information from a minor has been collected unknowingly, the account will be closed and the related information deleted as soon as this comes to our attention. To learn more about responsible gaming practices and account protection, please read our Responsible Gaming Guide.

Our technology infrastructure may operate on servers located in different countries. Even if your information is processed or stored outside Bangladesh, the highest security standards are maintained. We use established security protocols and encryption technology for all data transfers.

All service providers we work with are contractually bound on data protection and may not use your information for their own purposes.

This privacy policy may be revised from time to time due to business needs, technological changes, or legal obligations. If a significant change is made, we will:

• Post a special notice on the website
• Include the update date at the top of the document
• Send a message to the registered mobile number where applicable

Continued use of the platform after any changes will be taken as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us:

• Live Chat: 24/7 support — open live chat from any page on the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

We take all privacy-related requests seriously and are committed to responding promptly. For general information about gemex, full details are available on our About Us page.