Play responsibly, stay safe
gemex believes betting is entertainment — not an alternative to income. On this page we explain how you can manage your own gaming habits and get support when needed.
What is responsible gaming and why does it matter?
Protecting every player is our top priority at gemex. Betting is an entertainment activity, but when it becomes a habit and starts affecting other areas of life, it becomes a problem.
Responsible gaming means betting consciously, within a set budget, and for enjoyment — not in an attempt to recover losses. gemex takes this seriously and has provided players with several control tools to keep gaming enjoyable at all times.
Our Terms and Conditions detail the circumstances under which an account may be restricted or suspended, and how to apply for self-exclusion. Every user account is registered with personal information, and gemex ensures that no one under 21 can open an account or place bets on the platform.
If you have any concerns while playing, our FAQ page has answers to many questions about responsible gaming. You can also speak directly with gemex's 24/7 live chat support.
Tools to control your gaming
gemex gives you the ability to set your own gaming limits. The tools below can be activated from your account settings or through the support team.
Set deposit limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.
Session time limit
Decide in advance how long you will play each session. When the set time is up, the platform will automatically alert you and log you out if needed.
Bet limit
Set a maximum amount you will wager over a given period. This is a straightforward way to protect yourself from large losses.
Temporary break
If you want to take a break for a while, take a cooling-off period of anywhere from 24 hours up to 90 days. No betting activity will take place on your account during this time.
Self-exclusion
If you feel gaming is getting out of your control, activate self-exclusion. This deactivates your account for a set period or permanently.
Activity review
View your complete betting history, deposits, and withdrawals from your account dashboard. Knowing your own spending patterns makes it easier to make decisions.
Recognise the warning signs
It is important to recognise the signs before gambling becomes a problem. If you notice any of the following in yourself, take a break immediately and seek support.
Trying to chase losses
Placing larger bets after a loss in an attempt to recover is a serious warning sign. It only increases the amount lost.
Spending essential money on betting
Using money meant for household expenses, bills, or other necessities on betting means gaming is no longer entertainment.
Impact on sleep and daily life
Sleeping less due to betting, losing focus on family and work, and weakening social relationships are signs of a problem.
Where to find support?
If you are struggling, do not face it alone. The gemex support team, your family, and professional counsellors are all here for you.
gemex live chat support
Chat live in Bangla or English, 24 hours a day, 7 days a week. Whether it is self-exclusion or setting a limit — let the support team know and they will act promptly.
Support from family and trusted ones
Talk openly with a family member or a trusted friend. Support from loved ones plays a big role in reducing stress and making the right decisions.
Professional counsellors
Professional counsellors on mental health and addiction are available in Bangladesh. Contact the mental health department of your district or divisional hospital, or look for a local counselling centre.
Our support team's email address is: [email protected] — you can also contact us in Bangla by email. To learn more about gemex's commitment to privacy, read our Privacy Policy.
Apply for self-exclusion
If you feel you need a break right now, fill in the form below. Once your request is received, the gemex support team will take the necessary action on your account promptly.
Self-exclusion form
Once self-exclusion is active, betting activity on your account will be suspended for that period. Requests to increase limits will not be accepted before the period ends. For urgent support, contact us directly via live chat.
gemex's commitment
gemex is deeply committed to responsible gaming. To ensure the protection of every player on our platform, we follow the steps below:
- Age verification is mandatory at registration — accounts for anyone under 21 are not accepted.
- When suspicious or unusual betting activity is detected, the support team proactively makes contact.
- As soon as a self-exclusion request is received, action is taken on the account without delay.
- Betting is never presented as a source of income — it is entirely for entertainment.
- While self-exclusion is active, no promotional messages or offers are sent to that player.
- All players' personal data is secured with SSL technology and is not shared with third parties.